Hospital Policies
Electronic Communications and Forms
We are utilizing electronic communications and forms as much as possible. New client forms and history forms will be emailed to you prior to your scheduled appointment. Please complete the form and send it back to us by email before your scheduled exam time.
Hours of Operation:
Mon, Tue, Thu, Fri: 8am – 5pm
Wed: CLOSED
Sat: 8am – 12pm
Sun: CLOSED
Appointment Policy
To allow ample time for all patients and scheduled dental care and surgical procedures, we operate by appointment only. Emergency cases always receive top priority, which is why occasional appointment delay is inevitable. Please understand that we make a sincere attempt to see each client on time.
New Client Scheduling Fee
New client appointments involve extended exam time and preparation to ensure we provide thorough, personalized care. For that reason, we require a scheduling fee for new clients to reserve dedicated time with our doctor and medical team. The $86 scheduling fee, the cost of the exam, allows us to protect that time for you and helps reduce missed appointments. The fee is applied directly to your first visit.
If you need to reschedule, we kindly request at least 24 hours’ notice. Missed appointments or cancellations made with less than 24 hours’ notice may result in forfeiture of the scheduling fee.
Rescheduling, Late Cancellations & Missed Appointments
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. Providing notice as soon as possible allows us to offer that time to another pet in need of care.
For missed appointments (a no-show appointment) or appointments canceled with less than 24 hours’ notice, we charge a $55 re-scheduling fee. Missed appointments impact our ability to care for other pets in need. The re-scheduling fee helps us maintain doctor availability for all patients and is applied to the cost of your visit.
Clients arriving more than 15 minutes late may be considered a missed appointment and may require re-scheduling.
If you need to make changes to your appointment, please call or text us at 973-831-2426 or email tricountyah@gmail.com. We’re always happy to help.
Drop-Off Appointment
For your convenience, scheduled drop off appointments are available. A scheduled drop off appointment means you can schedule to bring your pet at the time that works best for you and leave him/her with us for needed Wayne veterinary care. Once one of our doctors has completed their exam, we will give you a call to go over the results and to give you pickup instructions.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be secured in an appropriate cat carrier or on a leash.
Payment Policy
Payment in full is due at the time of your appointment. We are happy to provide you with an estimate for the planned services at the time you schedule your appointment. We accept Visa, Mastercard, Discover, American Express, and debit cards. If your pet needs to be brought in by a friend or family member, please make sure that you have established a method of payment with us prior to your appointment.
Prescription Refill Policy
Please allow 72 hours for us to refill your pet’s prescription. Our in-house pharmacy is fully stocked with a wide variety of prescription medications and therapeutic diets for your pet. Our staff will answer your questions about selecting the best medication, choosing the proper dosage, and provide information on side effects or other drug interactions. If you have any concerns or if your pet experiences an adverse reaction, we urge you to contact us immediately and one of our staff members will assist you.
Tri-County Animal Hospital’s new address:
1302 Hamburg Turnpike
Wayne, NJ 07470