Hospital Policies

Electronic Communications and Forms

We are utilizing electronic communications and forms as much as possible. New client forms and history forms will be emailed to you prior to your scheduled appointment. Please complete the form and send it back to us by email before your scheduled exam time.

Hours of Operation:

Mon, Tue, Thu, Fri: 8am – 5pm
Wed: CLOSED
Sat: 8am – 12pm
Sun: CLOSED

Appointment Policy

To allow ample time for all patients and scheduled dental care and surgical procedures, we operate by appointment only. Emergency cases always receive top priority, which is why occasional appointment delay is inevitable. Please understand that we make a sincere attempt to see each client on time.

New Client Deposit

New clients will be charged a non-refundable deposit to hold your new client appointment. The deposit will be applied to your completed first examination with us. If you cancel or reschedule your appointment more than 24 hours prior, the deposit will be transferred to a new appointment as a one time only courtesy. After the first rescheduled appointment, rescheduling your appointment with less than 24 hours notice, or failing to arrive for a new client appointment, will result in the deposit being forfeited.

Rescheduling/Late Cancellation/No Show Appointment

We require 24 hours notice to reschedule or cancel your appointment, and would appreciate notification of rescheduling as soon as possible. We reserve the right to charge a non-refundable deposit in advance for all clients in the amount of the exam fee after a no-show appointment or a cancellation within 24 hours.  The deposit will be applied to your completed appointment with us.

Drop-Off Appointment

For your convenience, scheduled drop off appointments are available. A scheduled drop off appointment means you can schedule to bring your pet at the time that works best for you and leave him/her with us for needed Wayne veterinary care.   Once one of our doctors has completed their exam, we will give you a call to go over the results and to give you pickup instructions.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be secured in an appropriate cat carrier or on a leash.

Payment Policy

Payment in full is due at the time of your appointment.  We are happy to provide you with an estimate for the planned services at the time you schedule your appointment. We accept Visa, Mastercard, Discover, American Express, and debit cards.   If your pet needs to be brought in by a friend or family member, please make sure that you have established a method of payment with us prior to your appointment.

Prescription Refill Policy

Please allow 72 hours for us to refill your pet’s prescription.  Our in-house pharmacy is fully stocked with a wide variety of prescription medications and therapeutic diets for your pet. Our staff will answer your questions about selecting the best medication, choosing the proper dosage, and provide information on side effects or other drug interactions. If you have any concerns or if your pet experiences an adverse reaction, we urge you to contact us immediately and one of our staff members will assist you.

Tri-County Animal Hospital’s new address:

1302 Hamburg Turnpike
Wayne, NJ 07470